Touchpoint

Definition

Any interaction a customer has with your brand, from seeing an ad to calling customer service to rage-tweeting about your product. Marketers love counting touchpoints because it makes a seven-touch sale sound strategic instead of exhausting.

Example Usage

"The average customer has 27 touchpoints before purchasing. That's not a customer journey, that's a hostage negotiation."

Related Terms

Intermediate

CPL

Cost Per Lead—the metric that tells marketers exactly how much they're paying for each potential customer who might, possibly, maybe convert someday. The number that determines whether your campaign was 'efficient' or a 'learning opportunity.' Lower is always better, unless you're explaining why you spent the entire quarterly budget in three weeks.

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Intermediate

copyediting

The unsung heroic work of fixing everyone's embarrassing grammar mistakes, typos, and formatting disasters before they get immortalized in print or pixels. It's the specialized skill of making writers look smarter than they actually are while ensuring 'your' and 'you're' don't get tragically confused in a national publication. Every content marketer thinks they don't need it until they publish 'public' with an unfortunate typo.

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inbound marketing

Attracting customers through valuable content and experiences rather than interrupting them with ads, based on the revolutionary concept that people prefer being helpful to being sold to. It's content marketing with better branding, coined by HubSpot to sell software.

📣 Marketing / Advertising

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marketing persona

A semi-fictional representation of your ideal customer based on research and data, complete with demographics, behaviors, and a name like 'Marketing Mary' or 'Developer Dan.' It's an imaginary friend who justifies your marketing decisions.

📣 Marketing / Advertising

Beginner

Bounce Rate

The percentage of visitors who land on your website and immediately leave, like someone who walks into a party, sees their ex, and moonwalks right back out the door. A high bounce rate is your website's way of telling you it has the personality of a damp towel.

📣 Marketing / Advertising

Beginner

SEO

Search Engine Optimization, the dark art of convincing Google your website deserves to be on page one. It involves a mixture of keyword stuffing, backlink begging, and praying that Google's latest algorithm update doesn't send your traffic back to the Stone Age.

📣 Marketing / Advertising

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