Definition
The act of stepping into the middle of a conflict to resolve differences, ideally before lawyers get involved or someone updates their LinkedIn status to "It's complicated." Professional mediators facilitate settlements by getting both sides to actually listen to each other—a skill apparently so rare it requires certification. It's diplomacy with a process, and yes, someone's getting paid for it.
Example Usage
The HR director mediated the dispute between the two team leads, ultimately discovering the whole feud started over someone's passive-aggressive Slack emoji usage.
Source: HR and conflict resolution terminology
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