Employee Net Promoter Score (eNPS)

Definition

A survey metric that asks employees how likely they are to recommend the company as a place to work, scored from -100 to +100. It borrows the customer NPS formula, which is handy for turning feelings into a single number that can be tracked in a slide deck.

Example Usage

Our eNPS dropped from +18 to -4 after the reorganization, which the leadership team has described as a 'learning moment'.

Origin

Adapted from the customer Net Promoter Score developed by Fred Reichheld and colleagues (2003).

Source: Employee experience measurement; Reichheld's Net Promoter framework

Related Terms

Beginner

bereavement leave

Paid time off following the death of a family member, because companies acknowledge you probably can't focus on TPS reports while planning a funeral. The exact definition of 'family' varies awkwardly by policy.

👥 Human Resources

Beginner

demotion

The reassignment of an employee to a lower-level position with reduced responsibilities, authority, or pay. The corporate walk of shame, now with paperwork.

👥 Human Resources

Intermediate

Helicopter Parent Job Syndrome

When HR policies are so restrictive and controlling that employees feel micromanaged by automated systems rather than actual humans.

👥 Human Resources

Intermediate

Gig Economy

A labor model where companies hire contractors instead of full-time employees, avoiding benefits while pretending to offer 'flexibility.'

👥 Human Resources

Intermediate

negotiation

The delicate art of two or more parties pretending they have more options than they actually do until someone blinks first. In HR contexts, it's the formal dance between employer and employee where both sides know the salary range but spend weeks acting surprised by each other's numbers. Mastery of this skill requires equal parts poker face, patience, and the ability to say 'let me think about it' convincingly.

👥 Human Resources

Advanced

Retention curve

A visual representation of how many employees from a cohort remain with the company over time, typically plotted by hire date or tenure. The downward trajectory that makes CFOs weep.

👥 Human Resources

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