ombudsperson

Definition

The gender-neutral superhero appointed to investigate complaints and fight institutional injustice—without the cape but with significantly more paperwork. This official mediator stands between aggrieved individuals and the organizations that wronged them, theoretically wielding the power to actually fix things. It's basically a customer service manager with actual authority and fewer people yelling at them.

Example Usage

After getting nowhere with the billing department, Maria contacted the university ombudsperson to resolve the mysterious tuition charges that kept appearing on her account.

Source: HR and organizational terminology

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