white glove service

Definition

Premium, highly personalized customer service with meticulous attention to detail. Named after the formal gloves worn by elite service staff, minus the actual gloves and often minus the elite service.

Example Usage

Our enterprise clients receive white glove service including dedicated account management and 24/7 support.

Origin

Hospitality and luxury service industry terminology from the early 20th century

Fun Fact

The term originated from white-gloved butlers and doormen, though modern 'white glove service' rarely involves anyone actually wearing white gloves or opening doors.

Source: Customer service and hospitality terminology

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