Definition
The business practice of hiring someone else to do your work, usually overseas and for less money, then acting surprised when quality and communication suffer. It's how companies cut costs while executives explain that layoffs are necessary for competitiveness, right before their bonuses arrive. Originally sold as focusing on "core competencies," it often results in nobody being competent at anything.
Example Usage
After outsourcing customer service to save money, the company spent triple that amount fixing the PR disaster from customers who couldn't understand their support team.
Source: Common business terminology
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