Enterprise

Beginner 🚀 Startup / VC

Definition

Large corporations that businesses try to sell to—known for 9-month sales cycles, multiple stakeholder sign-offs, and IT departments that say 'we'll think about it' for years.

Example Usage

We pivoted to enterprise sales because our SMB customers were price-sensitive, but now we're in 6-month negotiations with a Fortune 500 company about their 'security requirements.'

Origin

General business terminology; segment became common in SaaS

Fun Fact

Enterprise SaaS has higher churn than SMB but much better retention rates once customers stick around.

Source: Sales segment terminology

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