Definition

For example, a CSM may look for potential customer issues and rectify them instead of reacting to them as they emerge (like a customer service representative). Other things a CSM may do include advocating for customers to ensure they feel valued, helping them see the value of the business' services, products, etc., and keeping them engaged to avoid losing them.

Origin

slang.net

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See “CSM” in Corporate Speak, Gen-Z Slang, Pirate Speak, and more.

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