Definition
The individual requests from voters asking their representative to help with government agencies, turning politicians into complaint handlers.
Example Usage
The senator's office spent most of 2023 on constituent casework rather than legislative drafting.
Origin
Modern government operations term
Fun Fact
Congressional offices receive hundreds of casework requests monthly, many involving immigration or benefits
Source: Congressional operations terminology
Related Terms
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See “Constituent Casework” in Corporate Speak, Gen-Z Slang, Pirate Speak, and more.
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