Definition

The assistance that legislators and their staff provide to individual constituents dealing with government agencies. It's the unglamorous work of untangling bureaucratic knots that actually makes people grateful their representative exists.

Example Usage

The congressman's office spent most of their time on casework, helping veterans navigate the VA system.

Origin

Social work terminology adopted by legislative offices in the mid-20th century

Fun Fact

Some studies suggest casework is more influential in re-election than a legislator's voting record or policy positions.

Source: Congressional Management Foundation resources

Related Terms

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