Definition

Business-to-consumer sales model where your customer is an individual who will never read your terms of service and might churn after one bad experience.

Example Usage

Our B2C app had incredible viral growth until we realized our 25% monthly churn rate meant we were basically acquiring users to watch them leave.

Origin

Business terminology; shorthand for 'business to consumer'

Fun Fact

B2C startups have hockey-stick growth charts and devastating churn rates in equal measure

Source: Business and startup terminology